Database Systems Corp. (DSC) is a leading provider of computer telephony integration technology including interactive voice response (IVR) software, services and systems.

Interactive voice response is a technology that automates the personal interaction of telephone callers with the computerized phone system.

Our IVR systems use voice recorded prompts and menus to present information to callers. Touch-tone telephone keypad entries are gathered from the caller to collect information and to provide navigation through simple to complex IVR menu structures.

DSC provides a comprehensive IVR software library of routines that can be called using most modern computer languages. Custom IVR applications can be developed quickly and efficiently using this development tool. For a list of applications developed using this library, please visit our IVR applications web page. Our IVR software provides information back to the caller in the form recorded messages or data converted using text to speech. The IVR can also route the caller to an agent or transfer the call to an outside phone number or extension.

Contact DSC to learn more about our IVR software and phone systems.

"The Johns Hopkins University was the first research university in the United States. Founded in 1876, it was an entirely new educational enterprise. Its aim was not only to advance students' knowledge, but also to advance human knowledge generally, through discovery and scholarship." - www.jhu.edu Researchers at Johns Hopkins University utilize our call survey software and call center services to manage their automated phone surveys of medical research volunteers. Johns Hopkins is collecting behavioral information over an extended period of time for long term health care research.

IVR Software Reports

An important feature included with our IVR software and IVR services is our extensive IVR development reporting system. These reports provide the administrator with a complete view of the performance of IVR campaigns and include graphical presentation of data as well.

This online reporting and feedback system helps you observe and control the performance of your IVR applications and inbound call answering services.

IVR graphs and charts of operational statistics let you measure the effectiveness of each phone campaign as it is running. The statistical information contained in each of these reports can be downloaded into a spreadsheet format for individually customized reporting.

• Client/Server Architecture
• C or C++ library
• Visual Basic interface
• Extensive IVR software library of routines
• Database Access and Update
• Text To Speech Software (TTS)
• Mix Messages and Text
• Programming Wizard for Fast Development
• DNIS Controlled
• Multiple IVR Scripts
• Play Message and Prompt
• Interactive Voice Response Phone Key Input
• Play Music On Hold
• Call Outside Line and Transfer Call
• Call Outside Line and Prompt for Input
• Connect Caller to Outside party
• Record Caller Message and Store
• User Navigation and Selection
• IVR Voice Mail
• Route Caller to Selected IVR Agent Groups
• Response Logging and Reports

Contact DSC for a FREE analysis and quote and to learn more about our IVR products and services.