Database Systems Corp. (DSC) is a leading provider of contact center solutions and CTI (computer telephony integration) products including interactive voice response solutions.

What Is Interactive Voice Response?

Interactive Voice Response (IVR) is a phone system application that prompts callers with recorded messages and options and processes voice input and/or touch-phone keypad selections from these menus. The IVR script responds to this input by providing appropriate information in the form of voice answer or provides a connection to a "live" operator.

Other terms for this application are AVR (automated voice response) and ARU (automatic response unit).

• Call center routing
• Bank balance inquiry
• Stock lookup and quotes
• Customer satisfaction surveys
• Political polls
• Order entry and tracking
• Information lookup
• Movie schedules, etc.

"The Johns Hopkins University was the first research university in the United States. Founded in 1876, it was an entirely new educational enterprise. Its aim was not only to advance students' knowledge, but also to advance human knowledge generally, through discovery and scholarship." - www.jhu.edu Researchers at Johns Hopkins University utilize our interactive voice response services to manage their automated student volunteer phone surveys. Johns Hopkins is collecting behavioral information over an extended period of time for long term health care research.

DSC offers complete IVR programming services and IVR applications development. From simple to complex phone applications, DSC personnel can design, develop, test and implement your phone campaign quickly and have your phone program in place with a minimal amount of time.

Our highly professional and trained programming staff can analyze your phone needs and design your IVR applications to meet your requirements. Your calling campaign does not have to conform to a static IVR model. Instead our IVR system will answer your calls according to the rules dictated by your business.

DSC provides an extensive IVR software library that is used to create virtually any phone application. Several of the features include our own easy to use interactive voice response software that leads you step by step through the operation of your custom phone applications.

You can design and develop your own phone applications using our comprehensive software toolkit. Alternatively, DSC can provide you with a custom phone application. These applications can be easily ported to our digital phone system when your call volume requires a larger system. DSC provides a comprehensive IVR software library for the development of automatic phone answering applications.

DSC offers both an affordable and expandable IVR system. This solution includes a modern Windows PC with Dialogic computer telephony cards. When combined with our extensive IVR software, these phone systems can perform both inbound call distribution as well as outbound IVR call campaigns - concurrently.

The WIZARD IVR system is our entry level call center phone system that supports analog phone lines. If your calling center requires more lines, our PACER IVR system can be used in environments where digital phone line support is necessary.

Besides offering state-of-the art phone systems and computer telephony products, DSC provides IVR services at its multiple data centers.

Using the technology that we have developed, our experienced programming staff can design and implement your inbound calling campaigns quickly and efficiently. And you will find our custom IVR development services are quite affordable.

Contact DSC for a FREE analysis and quote and to learn more about our interactive voice response products and services.