Database Systems Corp. (DSC) is a leading provider of automated call center phone systems and outsourcing services including IVR phone solutions.

An Interactive Voice Response (IVR) processes inbound phone calls, plays recorded messages including information extracted from databases and the internet. It can then route calls to either in-house service agents or transfer the caller to an outside extension. It enhances our phone system's current robust features of predictive dialing, ACD, and digital call recording.

By responding to prompts provided by our IVR system, callers can now receive any information you choose to make available. Customer contact centers in particular can become instantly more productive by letting the phone system gather caller information, verify caller identity, process the caller's request and, if necessary, determine the best service representative to handle this request.

Our PACER phone system supports multiple digital T1's with capacity from 24 to 500 phone lines. These IVRS (IVR systems) can be networked to provide call applications for virtually any sized call center or phone answering center. With our "Open IVR" network approach, IVR applications can be developed on separate servers that control the flow of information and the transfer of inbound calls.

Contact DSC to learn more about our digital T1 IVR platform and outsourcing services.

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Our PACER digital IVR phone systems are industrial quality computers and computer telephony boards with Dialogic IVR from DSC. We custom install your application at our facility - simply plug in your digital phone lines and follow our simple voice broadcasting installation wizard.

Standard IVR System Features

• Industrial Quality PC (Monitor Optional)
• Intel/Dialogic Telephony Card(s)
• 24 - 336 Digital Lines Per System
• Multiple Networked Systems Working In Parallel
• Windows OS
• DSC Phone Software
• Multiple IVR Programs
• IVR Software
• Text To Speech Integration
• Touch Phone Navigation
• Hearing Impaired TDD / TTY Phone device support
• Call Monitoring and Recording
• Message Forwarding

Options and Upgrades

• Customized IVR Software
• Concurrent Outbound Voice Broadcast functionality
• LINUX, Unix, Windows Development Kit
• Custom IVR Application Development
• XML Push Voice Messaging
• Professional Voice Over Messages
• CRM Expansion Option with Agent Support

Our IVR software features a rich library of routines that connect our computer systems with our advanced call center phone systems. These routines are used by our professional programming staff to develop virtually any type of phone campaign your organization requires. If you have programmers on staff and wish to develop your own applications, our online IVR software manual is available as well.

IVR Reports

• Multiple Digital T1 Line Support (24 - 1000 lines)
• Networked IVR Systems For Unlimited Growth
• Analog Solution (1 - 24 lines)
• IVR Client/Server Architecture
• 800 Number Systems and Toll Free Systems
• 800 Answering Service
• DNIS Controlled
• Multiple IVR Scripts
• IVR Play Message and Prompt
• Automated Voice Response Phone Key Input
• IVR EZTRAN Flow Control
• Database Access and Update
• Text To Speech Software (TTS)
• Mix IVR Messages and Text
• Play Music On Hold
• Call Outside Line and Transfer IVR Call
• Call Outside Line and Prompt for Input
• Connect Caller to Outside party
• Record IVR Caller Message and Store
• User Navigation and Selection
• IVR Voice Mail
• Route Caller to Selected IVR Agent Groups
• T1 Predictive Dialer Support
• C or C++ IVR library
• IVR Response Logging and Reports
• Linux IVR Support
• Windows and Unix IVR Software

Contact DSC to learn more about our digital IVR phone systems and IVR services.