Custom IVR Programming

ivr programming Database Systems Corp. (DSC) is a leading provider of contact center technology including interactive voice response (IVR) systems. DSC is also a recognized leader in providing custom IVR hosting services.

What Is IVR Programming?

IVR programming is the actual coding and creation of the IVR phone application. This can be accomplished using traditional programming languages or the IVR can be developed with high level IVR programming tools.

DSC offers complete IVR services and custom application development for virtually any phone application that your organization requires.

Our professional staff of IVR programmers and developers can use our IVR design process to analyze your phone application and develop it to meet your objectives. Your phone program does not have to conform to a static IVR system. Instead custom IVRs developed by our programming staff will process inbound phone calls according to your business rules.

Contact DSC to learn more about our IVR programming services and systems.

IVR Project Phases

Database Systems Corp. applies the systems approach to the design and development of IVR applications for its system's and service clients. Developers should be fully aware of IVR best practices when designing an interactive voice response applications. Here are the basic steps and functions that are performed by our experienced management and development team:

IVR Consulting - Initial IVR application feasibility study
IVR Design - Create a design specification of the application
IVR Development - Organize a development team and assign tasks
IVR Programming - Perform actual coding of the IVR application
IVR Testing - Test the IVR application prior to going live
IVR Implementation - install the IVR program in a live environment
IVR Management - maintain and enhance the ongoing IVR program

Wizard Speeds IVR Programming

DSC provides IVR programming and IVR application development tools including our IVR wizard that steps you through the process of creating IVR phone applications. Our IVR solution lets you increase IVR programmer productivity by providing a visual development environment.

Phone applications can be developed in just minutes using this sophisticated IVR development tool. DSC also provides a complete IVR software library known as our IVR Wizard Software Development Kit. This IVR software utility is available for phone system programmers who wish to manage IVR programs from LINUX, Unix, or Windows operating environments.

Our IVR programmer tools are fully integrated with our phone ACD (Automatic Call Distribution) and IVR (Interactive Voice Response) systems. Information can be passed to and from your existing PC, Unix or Web applications through this comprehensive phone software. Our predictive dialer can automatically call your clients and pass only connected calls to your phone representatives. With our computer telephony software, your telephone and computer work together to provide a complete and integrated solution.

IVR Programming Library Features

Our comprehensive IVR programming libray is an award winning application development tool because of its extensive features and flexibility. Here are just a few of these functions:

Client/Server Architecture
Custom IVR Programming Services
C or C++ library
Visual Basic interface
Extensive IVR software library of routines
Database Access and Update
Text To Speech Software (TTS)
Mix Messages and Text
Programming Wizard for Fast Development
DNIS Controlled
Multiple IVR Scripts
Play Message and Prompt
Interactive Voice Response Phone Key Input
Play Music On Hold
Call Outside Line and Transfer Call
Call Outside Line and Prompt for Input
Connect Caller to Outside party
Record Caller Message and Store
User Navigation and Selection
IVR Voice Mail
Route Caller to Selected IVR Agent Groups
Response Logging and Reports

Call Us Today

Contact DSC for a FREE analysis and quote and to learn more about our IVR programming and development services.