IVR Software Manual ivr_speak_email
  CALL CENTER SYSTEMS AND SOFTWARE RESOURCE CENTER
call centers

IVR Software Library
ivr_speak_email

IVR Software API Manual

ivr software support functions Database Systems Corp. (DSC) provides an API subroutine library of IVR Software routines that perform phone functions. The following is a description of one of the functions within this library that controls the IVR operation - ivr_speak_email.

The routine is from our C programming library, although this same routine has an equivalent for Visual Basic, .NET, C++ and Active-X. DSC provides a separate user guide for each of these languages.

Contact DSC to obtain the most current IVR manuals in your required programming language.



ivr_speak_email()

int ivr_speak_email(int call,char *address, int allow_interrupt)

The ivr_speak_email function speaks an email address to the specified call. It attempts to read the parts of the address from wave files of the same name, stored in the "Internet" folder. If a part cannot be found, it is then spelled out. You can re-record the parts already in this folder, and add your own parts specific to your company and customers.

Parameters

int

call

Specifies which call to speak to.
It can be one of the following values.

CALL_PRIMARY: Speak to Primary Call
CALL_SECONDARY: Speak to Secondary Call

char *

address

the email address to be read

int

allow_interrupt

Specifies if a digit can interrupt the email address.
It can be one of the following values.

NO_INTERRUPT: Do not allow reading to be interrupted by a digit
INTERRUPT: Allow reading to be interrupted by a digit

Return Value

Returns IVR_SUCCESS on a successful function call. On error the function returns one of the IVR Error Codes.

Example

ivr_speak_email(CALL_PRIMARY,"clorenzen@databasesystemscorp.com",NO_INTERRUPT);