IVR Software Manual ivr_speak_spelling
  CALL CENTER SYSTEMS AND SOFTWARE RESOURCE CENTER
call centers

IVR Software Library
ivr_speak_spelling

IVR Software API Manual

ivr software support functions Database Systems Corp. (DSC) provides an API subroutine library of IVR Software routines that perform phone functions. The following is a description of one of the functions within this library that controls the IVR operation - ivr_speak_spelling.

The routine is from our C programming library, although this same routine has an equivalent for Visual Basic, .NET, C++ and Active-X. DSC provides a separate user guide for each of these languages.

Contact DSC to obtain the most current IVR manuals in your required programming language.



ivr_speak_spelling()

int ivr_speak_spelling(int call,char *word, int allow_interrupt)

The ivr_speak_spelling function spells out names, words, and phrases to the specified call.

Parameters

int

call

Specifies which call to speak to.
It can be one of the following values.

CALL_PRIMARY:Speak to Primary Call
CALL_SECONDARY:Speak to Secondary Call

char *

address

the word or phrase to be spelled

int

allow_interrupt

Specifies if a digit can interrupt the spelling.
It can be one of the following values.

NO_INTERRUPT: Do not allow reading to be interrupted by a digit
INTERRUPT: Allow reading to be interrupted by a digit

Return Value

Returns IVR_SUCCESS on a successful function call. On error the function returns one of the IVR Error Codes.

Example

ivr_speak_spelling(CALL_PRIMARY,"Mississippi",NO_INTERRUPT);