Database Systems Corp. has been providing call center technology for the telemarketing industry for three decades. This technology includes telemarketing software solutions integrated with our call center phone systems. DSC also offers telemarketing services using our call centers located in multiple locations.

Our telemarketing software includes a customer relationship management (CRM) solution which lets you manage customer information throughout the presale and customer support environment.

Telemarketing computer telephony software from DSC provides a seamless interface between your current PC and web applications and our state-of-the-art call center phone systems. Existing client applications can immediately benefit from the advantages provided by integrating phone functions within these existing applications.

Contact DSC to learn more about our telemarketing software and phone systems.

TELEMATION is our award winning Customer Relationship Management (CRM) application employed in a wide variety of organizations including contact centers, help desks, customer service centers, service bureaus, reservation centers and corporate call centers.

This CRM solution has extensive CTI features and is fully integrated with our PACER phone system. TELEMATION operates on Linux, Unix or Windows servers. Software programmers can develop telemarketing software applications quickly using the robust features found in the Telemation toolkit.

Computer telephony integration (CTI) software from DSC enables you to increase employee productivity, enhance customer service and reduce costs by combining the capabilities of our telemarketing phone equipment with the custom functionality of Windows, Unix or Web applications.

Data collected by your phone ACD (Automatic Call Distribution) or IVR (Interactive Voice Response) systems can be passed to your existing PC, Unix or Web applications. Our predictive dialer can automatically call your customers and pass only connected calls to your agents. With our computer telephony telemarketing software, your telephone and computer work together to provide cost-saving benefits.

Our telemarketing software includes a rich set of computer telephony functions that can be used within any existing PC or Web application. The following are just a few of our CTI software functions:

• Linux and Windows API Library
• Phone System Login and Logout
• Remote Agent Login
• Make outgoing phone calls
• Receive incoming calls
• Transfer calls
• Monitor calls
• Place Calls ON/OFF hold
• Voice Mail Retrieval
• Phone Software Records Calls
• Record Call History
• Play messages
• Make outgoing phone calls
• Receive incoming calls
• Transfer calls
• Monitor calls
• Direct calls to phone system IVR
• Place outside call and transfer call
• Accept calls directed from IVR with Text To Speech Software

Contact DSC to learn more about our telemarketing software products and services.